You Find Out About the Matting When You're Already Grooming

Here's a scenario that plays out in every grooming salon.

Dog comes in. You start brushing. It's matted to the skin. You didn't know. The owner didn't mention it. Now you're either charging a unexpected fee (awkward) or doing extra work for free (also bad).

This happens because nobody asks the right questions before the appointment.

Here's the fix: a pre-groom intake form that goes out automatically when they book.

Coat condition. Any matting. Health issues — skin problems, arthritis, anxiety. Add-on preferences — teeth brushing, nail grind, bandana. Even a photo of the dog.

It lands in your queue before they arrive. You know exactly what you're working with. No more surprises mid-groom. No more awkward add-on conversations at pickup. Everything is captured upfront.

MoeGo already does this. It's just not turned on. 15 minutes of setup, and every appointment starts with you already knowing what you need to know.

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The bottleneck isn't your scissors. It's the question you're not asking.