salonsThe $1,152 Problem Sitting in Your Empty ChairThe $1,152 Problem Sitting in Your Empty Chair A stylist at a Newburgh salon told me her Tuesday 2pm no-showed again. Third time this month, same client, same radio silence. Most salon owners treat...Read more →
salonsYour Stylists Are Secretly Working a Second Shift on InstagramYour Stylists Are Secretly Working a Second Shift on Instagram Watched a colorist in Nyack pull out her phone between a root touch-up and a blowout. Six new DMs. All asking some version of "how much...Read more →
salonsThe Six-Week Gap That Costs You ClientsThe Six-Week Gap That Costs You Clients A client leaves a Kingston salon glowing after a balayage. Tips well, hugs her colorist, says she'll see her soon. Six weeks later she's sitting in a different...Read more →